Today I had to practice accountability.  I knew I would have to take care of this today, Monday and have thought about what I would say and how I would communicate the concerns that needed to be addressed.  I made a brief list of the main points before we met so I wouldn't forget to mention something important and looked back through my notes to remind myself of the last time I had to have a similar discussion with this individual.

Part of the meeting went as I anticipated and part of what I was trying to communicate didn't connect as well as I hoped.  Although the meeting ended amicably, I'm not sure what the response will be, whether there will be an effort at change, obstinacy, or even a resignation.

What I do know is that the choice of words we use makes a difference.  Leaders have a responsibility to carefully choose the words they use in any encounter.  That may not seem fair, but it is the price, and sacrifice, of leadership.  The common cliche is that "it's not what you say but how you say it" is misleading.  How you say what you say makes a difference, but equally as much difference is made by the choice of words.  Some words carry a toxin all their own and when used cause pain.  Leaders know this, and the best leaders have learned how to communicate with precision by the careful choice of words.

Resilient Leadership in the face of Vicissitude is the title of my presentation on September 22, 2010 for the HU Leadership Luncheon.    Vicissitude, of course, simply means change, although I think the word lends a sort of pernicious flavor to an already scary term.

The definition of resiliency I like best is "the ability to recover quickly" another is "buoyancy."  Whenever I think about this I remember comments made by my college instructors about pastors who never read anything to develop themselves professionally beyond sermon preparation.  Unfortunately, once in the ministry I ran into some who fit that description.

I share this with my students and anyone else who will listen.  Always be reading three books beyond those required for work:  A devotional book to help keep you spiritually grounded, a novel to help your brain disengage from stress, and a professional book which may not have immediate application but which someone at the top of your field would probably have read (if you can think of nothing in this category then read leadership books).

If you will follow this practice you will find your brain filling with ideas and your passion renewed.

"

The Longview by Roger Parrott was a surprise for me.   I heard Dr. Parrott speak at a conference and I liked how he contrasted sailing with powerboats as a metaphor for leadership.  So I bought the book.  What I found was a solid, well written book on leadership which touched on several areas I have rarely come across, and yet I personally believe to be crucial.  Dr. Parrott is the President of Bellhaven College, in Jackson Mississippi, yet what he shares about leadership is as much about the local church as it is about leading a college.  Pastor's will get great value out of this book and definitely need to read the chapters:  "Vulnerability May Get You in, but Humility Keeps You there"  and "Shepherding a Vision Without Scaring Away the Flock."  The 250 pages of material is divided into 13 chapters.  The book is easy to read and organized in a way that is interesting and applicable.  While not a comprehensive book on leadership, it covers the basics while discussing some interesting and often overlooked aspects of leadership.   Some significant quotes are included below.  If you are looking for a good book to use in developing your staff or lay leaders, this one would make a good study.  If you are looking for a good book on leadership to develop yourself - I highly recommend it.

"While a show of vulnerability brings with it immediate gratification for a leader seeking support, it also attracts critics in the same way blood in the water attacks sharks ready to attack. One of my looming concerns for leadership in today's environment is the difficulty of remaining at one ministry for a significant length of time. One of the reasons for this is leaders' increasing tendency to resort to these short-sighted quests for camaraderie among those they seek to lead. Leaders who wish to go the distance must learn to reject the empty promise or ‘transparency’ before their critics make it out to be a disqualifying fault." p. 67

"To develop a culture of renewal, you must become comfortable living with the ambiguous balance of growth and pruning in your working relationships." p. 96

Leaders who neglect effective evaluation and measured accountability may avoid short-term hassles and awkward conversations, but they are undermining the long-term future of their organization, their employees, and their own leadership" p. 101

"Good leaders must envision, probe, and then explore new opportunities. But it is equally important they always return to inspire, lead, and equip others who can follow them and fully utilize the leader's advances." p. 171

"We can deploy plans, strategies, and best practices, but at the end of the day we require a determined godly focus to make it far into the future with those we lead." p. 237

I had the opportunity this morning to preach at an evangelical church in Van Wert, Ohio.  It was a great experience and the people were very warm and stayed focused throughout the sermon.  My sermon was "Salt May be Bad for Your Health" drawn from Matthew 5:13.  The focus was on evangelism, specifically Jesus' charge to the church to BE salt.  This is not the first time I have preached this message.  In fact, if my records are correct, this is the third time I have preached the message, although as is typical, I "tweaked" it quite a bit from the last time it was preached.  

As I was praying in preparation to preach the focus on evangelism would not leave me and I am convinced that not only was this message the right one for the day, but that this theme is the right one for this season.  I preach again on August 22 in Huntington at the Nazarene church - I'm anxious to see where God is leading in the days ahead as I prepare for that service.

I say all that to say this:  Leadership, especially spiritual leadership, also means listening and being open to the leadings of the Holy Spirit.  While this comes easier for some than for others (not so much for me), anyone can learn. 

I upload some notes I took with the logipen with no problems, simply connect to the computer with the included USB cable and select "Upload Notes" from the Logi Manage program.  I have to say how pleased I am with the easy transition from the device to the LogiManage program.  Even without checking the directions too much, it is pretty easy to navigate.  However, when trying to open in MS Word, the LogiManage states that no handwriting was detected and further research on the website shows that getting this to work in Windows 7 is complicated.  On the plus side, the company provides on the same installation disk as the LogiManage, a handwriting recognition package named: MyScript.  This did a pretty reasonable job in translating my handwriting (which is not too good) into text with some typical problems with 'o' and '0' and 'i' and 'j'.  I like that the capture actually clearly captures all my notes, drawings, etc. as I am a visual thinker and have left literally hundreds of profound thoughts and drawings on napkins across the country.  No more, this device and pen should be able to capture pretty much anything I create and faithfully bring it back to my computer.  So far I haven't found any easier way to move stuff to MS OneNote, which I think would be a real plus for this company.  What I have had to do is not too complicated (simple cut and paste) but it is an additional step which could be avoided.

So far, I am well pleased with how this test is going.

I just opened the box of LogiPen's LogiNotes Digital Pen Input Device.  I will be testing the device to see how it integrates into an office environment, primarily focusing on integration with Microsoft's One Note.  I'm also concerned about how the device would work in a college setting for students.  Inside the box:

• Pen
• USB cord
• LogiPen capture unit (1 1/2 x 3 3/8 x 3/8 inches) with a clip on back to secure to pages (called Base Unit in the Directions)
• flat package including pen  and stylus refills, 2 batteries and an "extractor" for replacing the pen/stylus
• directions
• CD-ROM of Software for LogiManage

 The Base Unit has to charge for up to 12 hours before the first use - so that won't happen until tomorrow.

Installing the batteries (SR41) was simple and the directions were straightforward.

The directions said to push the pen insert in gently until it is lodged securely - it actually felt more like passing over a bump, but it did insert OK.  The ink quality is only average - but that is to be expected since the focus is not on the writing but the capture.

More tomorrow.

What vs. how

I have heard it said that managers focus first on
doing things rights, while leaders focus first on doing the right things. What I think happens most often is that neither is accomplished. In reality we would be well served to do the ONE thing well(remember the movie City Slickers?). That ONE thing is to do whatever I do as unto the Lord. Yes the "what" is important, but the "how" may be the most important.
Rick Upchurch
Sent from my Windows Mobile® phone.

One of the things which constantly amazes me is when I am confronted with how oblivious I can be in my own leadership practices.  My problem is that I make assumptions that everyone on my team is on the same page when that may not be the case.  Even though I have attempted to cast vision and set goals, I realize now that I need to be more purposeful in aligning my team.  I think where I may have mis-stepped is in not making sure to make to follow through on accountability to best practices, goals, etc.

This kind of thing is a good reminder to pay attention to the basics.  That is the major theme of another Jim Collin's book, "How the Mighty Fall."  Paying attention to the basics may seem too obvious to even mention but my experiences recently have proven to me that the basics ARE important.

Rick, stay focused!!!

I stopped into K-Mart this afternoon (Saturday)  to pick up one small item.  I find the item and make my way to the checkout only to find that there are a LOT of people waiting for 2 checkout lanes.  After a few minutes I hear an announcement about a manager being needed at one of these lanes.  Shortly, over the intercom again, the manager now says "cancel manager" and makes her way from the customer service register where she was talking to another employee to the checkout lane with issues.  LOTS of us are still standing and waiting.  Finally the customer service counter announces "no waiting" if we want to walk half-way across the store to check out - which I quickly did.

Have I become so used to prompt service that these little inconveniences are so annoying I want to scream?  Is this really poor management or simply impatience on my part?  Does the manager need training or do I need counseling?

Here are facts which should not be ignored.

• Who you are (character) is more important than what you do, ultimately
• so live with integrity every day all day
• What you do is the yardstick used to measure your success, immediately
• so do something - execution is the shortfall of many a genius
• What you say has the power to hurt or heal, to edify or destroy
• use a language of respect and remember the first point above
• What you value always comes through in the decisions you make, sooner rather than later.
• even when you don't think you know what you value, your decisions will tell the tale, so spend some time clarifying the important things in your life.
• Who you know and the networks you have are one of God's ways to place you where he wants you
• if you alienate people unnecessarily you may become unable to perform the role God has designed you for - so treat everyone as you would like to be treated - or even better than you would like to be treated, which ever is best.
• What you know can be improved upon, only a moron would assume he/she knows it all
• never, never, never stop learning, nor get sidetracked by busy - if you are not learning, you are becoming obsolete
• Patience and ambition are uncomfortable bedfellows
• God knows your potential, if you find yourself straining against the ropes, focus on the quality of what you do NOW and trust God for the future.   This is harder than it sounds.

Response to Tungle.com com survey.  Tungle is a great scheduling software which makes it easy for people to schedule meetings with you and easy for you to send open times for meetings to individuals or groups to find a common time to meet.  I highly recommend Tungle!

1. What made you decide to start Tungling? I read a review in a blog by ProfHacker and thought I would give Tungle a try - I have not been disappointed.
2. What’s one thing we do better than any other productivity app out there?I like the capability of sending a link (or even posting a link) so that if someone needs to schedule a meeting they can easily do so.  I sent a web-link to some key people in my organization so that if they need to schedule something with me it will be easy for them to see when I am available and easy to propose a time for a meeting.  I also like that I can highlight multiple times on a calendar for a meeting and send that to several people, who can highlight their availability and how tungle merges all of that to find the common times for me to select for the meeting.
3. What’s one thing we could do to create a better experience for you?Right now I can't think of anything.
4. Do you refer Tungle.me to others?  If yes, why?Yes, I do for the reasons stated above.
5. What would you Google to find an app like Tungle.me? scheduling application

Thoughts and quotes from Unleashing the Power of Rubber Bands: lessons in non-linear leadership, by Nancy Ortberg.  I'm not really sure about the "non-linear" aspect of the title, but the topics touched upon by the author were those you would expect in a book devoted to leadership.  I did like the theme which is implied in the title phrase, "rubber bands" of tension.  The kind of tension Ortberg references is the kind which balances the need for execution against the ever-present pull of homeostasis (my word, not hers).  I think if she had emphasized this even more throughout the book it would have taken the book from an OK book on leadership up a level.  As it is, I would have to say that most of the book is a re-work of the principles found in Good to Great, from a Christian perspective. 

Still, I found her writing to be easy to read and she was willing to be personally vulnerable in her journey on the path of leadership.  Some of the quotes I found particularly interesting were:

"Inherent in the leadership relationship is the expectation that over time, the direction you give will result in progress toward maturity, growth in skills and character, and even an increase in your own leadership competencies." p. 2

"To lead well, we must possess the strong belief that our best days are ahead of us, always ahead of us.  Hope and leadership are inexorably linked." p.8  I think this particular quote expresses a perspective which cannot be "drummed" up but arises from belief in one's self and a willingness to see the future instead of constantly reviewing the past.

"Vision is about stirring and provoking, reminding and imagining.  It's (sic) about showing people the wonder of an improved future and infusing them with hope.  Vision is about creating a reason to believe again.  Vision is primarily nurtured through the stories we tell and the heroes we create in our organizations." p. 18

"This intersection of vision and reality may be one of the greatest tests of leadership.  It is having sober eyes and an optimistic spirit, and refusing to choose between the two." p. 35  I think this whole section is a Christianized and simplified version of what Jim Collins in Good to Great calls Brutal Honesty.

How important is the ability to communicate to leadership?  I would have to say it depends.  If you are talking about leading your self, then not too much.  If you are talking about leading your family or a small group then more so, and if you are talking about leading a large group or organization then I would have to say it is crucial.

Starting with this premise, how does the scenario with Moses, Aaron and leading the Israelites out of Egypt work.  Were all the speeches in Exodus attributed to Moses actually made by Aaron?  Did Moses eventually get to the point where he was able to speak himself for God?

One thing is absolutely clear, someone was communicating.  The ability to communicate as a leader is more complicated than simply opening your mouth.  It takes a certain appreciation of multiple factors such as culture, gender, psychology, circumstances, history, nuance, face, etc.  It also takes an appreciation of the power of the spoken language and how a carefully crafted sentence can make all the difference.

Some leaders, especially those who exhibit leadership skills at an early age, seem to be able to intuitively integrate at least some of these factors when speaking.  They may not realize at first just what they are doing but as time goes by, and with some study, they become even more effective.  Someone who I think fits this example is John Maxwell.  He is rightly known as an excellent communicator.  Starting off with natural ability, he applied himself and became a stronger and stronger communicator. 

So, do you have to be a "natural" in order to be a good communicator.  The answer is no, but it will require effort.  Malcolm Gladwell in Outliers describes the process it takes to rise to the top in almost any area, communication included.  In a nutshell, it is simply this, practice, practice, practice.  According to Gladwell there is a direct correlation between the number of hours spent in doing and/or practice and the level of virtuosity achieved.  I think this could easily apply even to John Maxwell, who, even though a naturally gifted speaker, has literally spent thousands of hours in front of an audience of one kind or another.

For those who ever hope to lead larger groups, there needs to be a willingness to take every opportunity, and even make opportunities when possible, to speak in front of an audience.  Couple that with a sincere desire to learn the basics of communication and seek honest critique, and it won't be long before you find yourself improving and leading at a higher level.

A couple of years ago I took the "strengths finder" survey after reading the book by Marcus Buckingham.  It identified the top 5 strengths which, according to the survey, make me, me.  Buckingham's premise is that we should spend more time in the area of our strengths instead of struggling so hard to bring all of our "low" up.  Of course there are certain areas where we all have to be proficient (emotional intelligence comes immediately to mind) but overall I have found this survey and the results to be excellent indicators of how an individual will actually perform in the work environment.

It is useful for me to know my own strengths (strategic, analytical, input, learner, responsibility) so that I can better understand myself and focus on further developing these strengths.  This makes me more self-aware and more able to effectively interact in my world.  It makes me a better husband, father, worker, and leader.  I would even go so far that becoming more self-aware even makes me a better Christian.

It is also useful to know the strengths of those with whom I work.  It allows me to better position them in the "seats on the bus" for a better functioning team.  It helps me understand why some disagreements arise, and suggests ways to manage the differences.

All in all, I would have to say this is definitely a worthwhile experience and highly recommend it.

Selected thought from: IT: How Churches and Leaders can get it and Keep it, written by by Craig Groeschel

“What is it, and how can you and your ministry get—and keep—it? Combining in-your-face honesty and off-the-wall humor, this lively book helps believers understand the elements needed to obtain it.” From the book jacket.

As I read this book I was struck by how accurate this statement applied to the whole book. Craig’s style is personable and easy to read, yet full of a candid vulnerability with a focused message. IT is all about IT. That “something” that defies an explanation, yet is the hallmark of individuals and ministries which seem to be in the center of God’s will. Overall I found the content to be insightful and one of the books I’ll recommend to others – particularly pastors who are serious about revival.

My favorite chapters dealt with vision (chapters 4 and 5), innovation (chapters 7 and 8), and Outward focus (chapters 9 and 10). Honestly, the chapters on vision are as good as anything I’ve read on the subject and infused with a sense of passion and relevance which was compelling.

Here are some selected quotes:

“When a church has it, lives are changing, and everyone around knows it. The only thing constant is change, which it-soaked people seem to thrive on.” P. 29

“It is what God does through a rare combination of these qualities found in his people:

· Passion for his presence

· A deep craving to reach the lost

· Sincere integrity

· Spirit-filled faith

· Down-to-earth humility

· Brokenness? P. 31

“Ministries that have it always have a clear vision. The people know the vision, understand the vision, believe in the vision, and live the vision. The vision guides them, motivates them, and energizes them.” P. 39

“Anthony Robbins once said, ‘One reason so few of us achieve what we truly want is that we never direct our focus; we never concentrate our power. Most people dabble their way through life, never deciding to master anything in particular.’” P. 58

“Without regular reminders of why we do what we do, of how our part contributes to something wonderful, a team will lose it and simply be a bunch of people doing their own gig.” P. 77

“Warren Bennis said, ‘Innovation . . . by definition will not be accepted at first. It takes repeated attempts, endless demonstrations, monotonous rehearsals before innovation can be accepted and internalized by an organization. This requires courageous patience.’ “ p.99

“Across the board, almost every with-it church I’ve observed is virtually obsessed with reaching those who don’t know Christ. A passion to share Christ consumes them in a beautiful way.” P. 128

“ A church that has it recognizes that reaching people is not just the pastor’s job. It is everyone’s job. I can’t do it alone. You can’t do it alone. It takes all of us.” P. 134

I had the privilege of leading a workshop on Teams for the Whitley County Leadership Academy on December 17.  The focus of the workshop was to examine the workings of teams from two different perspectives.  The first perspective was that of a team member.  We began the session with an exercise which involved the whole group in attempting to achieve a goal that required significant teamwork but provided little guidance on how to accomplish the goal and placed serious restrictions on the groups ability to work together.  Sounds a lot like real life, doesn't it.  Anyway through the group experience the the principles of how to work as a team the discussion provided some insight on what the group members were facing in their "real" world and we were able to work through some solutions.  The second perspective was that of the leader of a team.  In this part of the discussion the principles were similar but the focus on the responsibilities of the leader were emphasized.  I really do believe everything rises and falls on leadership and if I am the leader of the group, I carry significant responsibility to enable the group to be come a high performance team.  In the same vein, if I am a team member, I must still take leadership of myself and my part in the team goal to facilitate the possibility of a high functioning team.  When you are on a team, it is not about you - it is about working with the others to accomplish the goal.

I am reading a new book with the title "It." It is about that "something" you can sense in churches that exude life and how to find "IT." Still too early in the book to be able to say if it lives up to its goals. I am intrigued, however, because I have definitely been in a church with "IT" (Antioch Church in Wheaton, Il.) and some where "IT" was a distant memory. What makes the difference? Music, leadership, preaching, fellowship, facilities, doctrine, agenda, etc?
Rick Upchurch
Sent from my Windows Mobile® phone.

I conducted a weekend leadership development experience for Odon Church of the Nazarene, Odon, Indiana, on November 13,14, 2009. The sessions focused on defining leadership, along with identifying leadership characteristics and basic components, team skills, and the importance of understanding yourself and others using the Kiersey sorter.

This picture is from an exercise in team building using a rope and blind folds.

I have to commend the pastor, Trevor Stanley and the church leadership for opening themselves up to this kind of experience. Whenever we learn more about leadership, it begins to change us and the way we look at our world.

When presenting about change at regional workshops I have emphasized the point that no change occurs without some urgency. That is, without a sense of urgency, there is little motivation to change and rarely any long-term change. Twice I have been asked about the danger of alarming the congregation; of spreading wildfire.

On the one hand this is a valid concern as "wild" fire can have a tendency to burn out of control and destroy - something to definitely avoid.

On the other hand, unless the congregation takes their head out of the sand and realizes that there is a fire which has the potential bring death to the church, through stagnation if nothing else, there is little hope of bringing change.

So, the answer is, take the risk, take off the blinders and reveal the danger and allow/create/nurture a sense of urgency which can be used to motivate change.

I think most people feel they are pretty good communicators. I think most people consider themselves average or better in the leadership area. Let's assume for the sake of argument that both of these assumptions are accurate, that is, most people are pretty good communicators and average or better leaders.

If this is true, what can we deduce from the obvious evidence of our society?

• That there are relatively few divorces
• That most businesses thrive and grow
• That most investments succeed
• That we have efficient governmental structures/policies/procedures
• That integrity (a key part of leadership) is the cornerstone of all relationships - personal and business

What, you say there seems to be a disconnect? That these items in the list above are not true? Could it be that the premise upon which they were built has problems?

Solution: Quit thinking how wonderful you are and start learning how to do the right things - remember all of life can be reduced to relationships.