Today I had to practice accountability.  I knew I would have to take care of this today, Monday and have thought about what I would say and how I would communicate the concerns that needed to be addressed.  I made a brief list of the main points before we met so I wouldn't forget to mention something important and looked back through my notes to remind myself of the last time I had to have a similar discussion with this individual.

Part of the meeting went as I anticipated and part of what I was trying to communicate didn't connect as well as I hoped.  Although the meeting ended amicably, I'm not sure what the response will be, whether there will be an effort at change, obstinacy, or even a resignation.

What I do know is that the choice of words we use makes a difference.  Leaders have a responsibility to carefully choose the words they use in any encounter.  That may not seem fair, but it is the price, and sacrifice, of leadership.  The common cliche is that "it's not what you say but how you say it" is misleading.  How you say what you say makes a difference, but equally as much difference is made by the choice of words.  Some words carry a toxin all their own and when used cause pain.  Leaders know this, and the best leaders have learned how to communicate with precision by the careful choice of words.