I just finished this book and have to highly recommend it IF you live with or work around people.
As the title suggests, this is a book about communications. However, in spite of what the title might imply or cause you to think, it is NOT about angry conversations or conflict resolution.
Instead, Susan Scott delivers practical concepts along with easy to follow steps in designing ways to engage in productive conversations with the people in your life, whether at work or at home or somewhere in between. I like that she included specific examples of dialogues and how to use her steps in building the pieces of the conversation so that it doesn't derail into territory that truly would result in conflict.
The Mineral Rights process is a perfect example which starts with the question, What is the single most important thing we need to talk about? and when the response is "I don't know," follow it with, "If you did know, what would it be?" and then allow some silence. The Mineral Rights process outlined in the book allows you to walk through this conversation in a highly productive way leading to closure or resolution.
This is only one example of the tools which can be found in this book that could definitely enhance your ability to communicate effectively with the people in your life.
Should you own this book, definitely - and then read it and underline relevant passages - and then practice, practice, practice using the tools you will find inside.
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