Delivering unpleasant news, correcting misunderstandings, confronting a friend or family member,
 and dealing with hard-to-talk-about issues are the kinds of 
conversations most of us dread. They’re a part of life, however, and you
 can’t avoid them. Although you may never be 100 percent comfortable in 
these situations, there are a number of things you can do to make these 
necessary talks as productive and painless as possible.
This is a great article which goes into 10 tips on handling difficult conversations. 
To read the rest of the article, click here: 
http://www.littlethingsmatter.com/blog/2010/09/23/10-ways-to-handle-difficult-conversations/  
 
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